Information Technology is mission critical, and there are many factors involved in keeping your IT investments operational. Towards that end, preventative maintenance is the key to keeping the network operational at a low cost. Network Advocates Support Agreements provide proactive support scheme to keep your network secure, up-to-date, and functioning.
Maintaining your network on a regular basis enables us to resolve anomalous issues in a timely manner, as we are knowledgeable about your network, systems, carriers, etc, and are certified in the operation of your IT equipment. We can pinpoint the problem and restore functionality with minimum downtime for you and your users.
Your IT investments need a high degree of proactive support to ensure the systems are functional when you need them the most. As security vulnerabilities continue to surface and be exploited, a structured program of support is required in order to keep your systems patched, functional, and secure. The best way to ensure that your system is cared for properly is to have a Support Agreement from Network Advocates.
Our certified engineers are ready to begin proactive care for your network today. Contact us for more information.
Service Level Agreement
The Service Level Agreement (SLA) provides proactive leadership and management for your IT solutions, and ultimately, a higher ROI on your IT investments. Our professionals will be able help you analyze your IT requirements so your solution will be able to handle your needs in the future.
You will also be eligible for proactive patch management. This means that our professionals will conduct routine maintenance on your network and PC's every month. It's like having a professional mechanic service your car every month!
Some of the services provided in the SLA include:
- Routine Hardware Maintenance
- Routine Software Maintenance
- Routine Network Maintenance and Management Needs
Retainer Agreement
A retainer agreement is more of a break-fix agreement, and does not include many of the preventative practices included in the Service Level Agreement. This agreement only covers incidents as they occur for the customer.
Customer Service
Feel free to call or eMail us if you have any problems or questions.
Network Advocates, Inc
300 Envoy Cir., Suite 300
Louisville, KY 40299
eMail: info@networkadvocates.comPhone: (502) 412-1050
Toll Free: 1-877-412-1050
Fax: (502) 412-1058